Apple ID problem

janafromlos angeles wrote:

I bought phone in Telenor Serbia. Softwer is unlocked and apple need to send us new apple ID because we contacted Telenor Serbia and they told us that..

Please help...

What do you mean Apple needs to send you a new Apple ID? Apple does not send Apple IDs, they are created by users.

What are you referring to when you say software is unlocked? What is it that you are trying to do that your carrier said that Apple needs to send you something?

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If someone sold you a stolen phone, you should try to return it, and go shopping somewhere else!

janafromlos angeles wrote:

I contact Telenor service and they told us that softwer is unlocked and that we have to send message here to see what we have to do because I can't use my Iphone it is locked(Apple locked it because they think that my phone is stolen, because I tried many times to get in my phone)...

Apple does not lock phones. However, it seems as though you may have encountered Activation Lock, where a device cannot be activated because it is locked to another user's Apple ID. If that is the case, and you cannot contact the previous owner, you will not be able to activate the phone, no matter what. Return the device for a refund. Apple, nor anyone here on the forum can assist you.